Refunds and cancellation

Nothing has been sold yet

FirstBrief cannot take a payment. No subscription has ever been charged and there is nothing to refund.

What follows is the policy that applies from the first charge onwards. It is not a description of something that has happened.

Cancelling

You can cancel a subscription at any time, and no reason is needed — nobody will ask you for one. There are two ways:

• Revoke the mandate in your bank or UPI app. That is what a mandate is for, it needs nothing from us, and it stops any further debit immediately.
• Write to [email protected] from the address on the account.

There is no cancel button inside the product yet, and the billing page says the same thing where you would look for one. Use either of the two ways above.

Cancelling stops the next renewal. It does not cut off access mid-month: you keep the subscription until the end of the period you have already paid for, and the account drops to the free tier after that.

Where the subscription renews under a UPI Autopay or bank e-mandate, a cancellation we action also revokes that mandate so no further debit is attempted. Revoking it yourself through your bank or UPI app does the same thing from the other end, and also ends the subscription at the end of the paid period.

Why this clause exists: a mandate that survives a cancellation is the complaint that turns into a chargeback. Cancelling in one place has to stop the money in every place — which is exactly why the missing button is stated above rather than glossed over.

Refunds

The first payment on a new subscription

If FirstBrief is not what you expected, ask within 7 days of your first payment and it is refunded in full, whether or not you have read anything. Write to [email protected] from the address on the account.

Later renewals

A renewal is not refunded by default: you have had the month, and you could have cancelled before it started. Two exceptions, and we do not make you argue for either:

• A renewal you did not intend and have not used. If you meant to cancel, did not, and have opened nothing since the renewal, tell us and we will refund it.
• A failure that is ours. If the service was substantially unavailable for a meaningful part of a period you paid for, we will refund that period or extend it, whichever you prefer.

What is not refunded

We do not refund on the grounds that a particular circular was not in the archive, or that a summary, deadline or impact rating was wrong. Both are real limits of the product, both are stated plainly in the terms and on every page they appear on, and neither is a defect. If the archive's coverage does not suit you, cancel — and if you find out within 7 days of your first payment, the paragraph above applies.

How a refund reaches you

Refunds go back through Razorpay, to the same card, UPI handle or account the payment came from. We cannot send a refund anywhere else — we never hold your payment details, so we have nowhere else to send it.

We start the refund within three working days of agreeing it. How long it then takes to appear is your bank's, not ours: for most Indian cards and UPI it is five to seven working days from that point, and it can be longer for international cards.

Any GST charged on the original payment is refunded with it, and a credit note is issued against the original tax invoice so that the two agree in our return and in yours.

If we end a subscription

If we close a paid account for a breach of the terms, we do not refund the current period. If we withdraw the service or close an account for any other reason, we refund the unused part of the period, pro rata.

Asking

Write to [email protected] from the address on the account, and say what you would like to happen. We acknowledge within 2 working days and answer within three, and we will tell you the outcome and the reason for it in the same message rather than opening a correspondence. If you are not satisfied with the answer, the same address reaches the grievance officer named in the terms, and you keep every right you have under the Consumer Protection Act 2019.